Westfund Customer Care Centres

Sites Nationwide · Ongoing

Client: Westfund
Architect / designer: Danks Design
Location: Sites Nationwide
Completed: Ongoing
Builder: Local Builder
Project manager: Client Property Team

Redefining Customer Care: Westfund puts Community First in Every Detail

With over 140 years of caring for Australians, Westfund has expanded its reach with the rollout of customer care centres across regional NSW and Queensland. This project aligns with their brand evolution, celebrating their rich history while focusing on a community-first future.

Challenge

Create accessible, member-centric facilities that reflect Westfund’s unwavering commitment to well-being, sustainability, and community connection, while offering flexible and functional spaces that allow staff and visitors to thrive.

Solution

TCW supplied consistent, high-quality furniture solutions across all locations, including sit-to-stand desks for ergonomic function, To-sync chairs, Noom chairs, and Little Perillo chairs designed for comfort and style. The meeting and lounge areas were designed to be welcoming and flexible, with furniture that adapts to different needs. Sustainability was a key focus, with energy-efficient lighting and carbon-neutral flooring made from recycled fishing nets, ensuring that every detail aligns with Westfund’s commitment to social and environmental responsibility.

Results

The rollout of Westfund’s Customer Care Centres successfully delivered inviting, functional, and sustainable spaces that enhance both productivity and well-being. The design reflects Westfund’s philosophy of community care and their commitment to creating meaningful, connected experiences for members and staff alike. Each centre supports a thriving, vibrant community where people feel valued, supported, and inspired to engage in their healthcare journeys.